Reggie serves on the Executive Advisory Committee for the College of Business and Economics at North Carolina A&T State University; and serves as the Co-President for the Board of Directors for Camber Outdoors. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. What I found over time was that it was an incredibly generous organization. Were putting ideas out there and getting consumer feedback all the timewere in constant iteration mode. Prior to joining McDonalds, Gonda served as Senior Vice President of Corporate Affairs at Chobani, a leading natural food company, where he served as a member of its executive leadership team responsible for strategic communications initiatives, public affairs, government relations, sustainability and the companys philanthropic efforts. So you just have to accept the unpredictability and risk as part of the bargain to be a relevant brand today. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you?Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. Everybody has a clear sense of it. According to Forbes magazine, his total net worth equates to a whopping figure of $2.8 Billion dollars as of March 2013 (Fontevecchia, 2013). In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. Neither Great Men nor Great Helmsmen. Its a great flavor improvement on our product. Chris Kempczinski Leadership Style. The MyMcDonalds platform is essentially an ecosystem of all the things that you can do via digital touchpoints with McDonaldsthink mobile ordering, payments, delivery, rewards, or deals. You are leaving McDonalds to visit a site not hosted by McDonalds. She lives in Chicago with her husband and three children. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. Michael began his career as a reporter. In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. What are we uncertain about? The onion flavor gets sort of seared into the beef. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the companys values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purposeto feed and foster communityto life. In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. Under his stewardship, the UK and Ireland business achieved gender balance at every level, including the Executive leadership team, and was nationally recognised McDonalds as the Top Employer for working mums, as well as being awarded the Best Employer for Mental Health. (201517), Kraft Heinz The Global Impact team which fully integrates our Sustainability & ESG, Government Relations and Public Policy, Communications and International Corporate Relations functions, as well as Ronald McDonald House Charities is working to deliver on a refreshed purpose to feed and foster communities. Weve seen our productivity and our restaurant-level margins improve. When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. Outside of McDonalds, Jon is a member of the Board of Directors for World Food Program USA, a non-profit that supports the mission of the UN World Food Programme to advance the global movement to end hunger. One thing weve learned during the pandemic is that if we simplify our business and focus on what were great atlike drive-thru and our core menu itemstheres a fantastic benefit for our customers. I hope so. He also was an instructor and faculty administrator for the University of Phoenix for several years. https://www.conference-board.org/events/CED-Distinguished-Leadership-Awards-DinnerFor more than a quarter century, the CED Distinguished Leadership Awards ha. What are your plans in each of those areas? The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. Ian has spent more than 25 years at McDonalds leading markets and functions globally. Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeings business imperatives for 150K employees in 65 countries. McKinsey: Youve had quite the baptism by fire. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. Full Bio Lori Esposito Murray President CED All Rights Reserved. (2019present), Vice president, global strategy, business development, and innovation Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. As a working dad, Paul has consistently led conversations within the business and industry on the challenges of balancing a demanding work life with being a good husband, father, and friend. Corporate Senior Vice President, International Operated Markets, Emilee DeMartino One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. She has also been recognized with Adweeks most prestigious honor, Brand Genius, and she was named Advertising Woman of the Year by the Chicago Advertising Federation. And Kempczinski had been in the role for less than five months when COVID-19 shut down many of McDonalds 36,000-plus dining rooms around the world, sending the companys revenues plunging and generating high anxiety among employees and franchisees. Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. Paul has been a key member of the McDonalds team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. In his previous role, John wasManaging Director of McDonald'sSpainfor two years, delivering aperiod ofexceptional results. Customers want to see that the McDonalds they visit locally matches how we act globally. We just have an incredible footprint that lends itself to delivery. Cornell serves as an alumni board member and student mentor for Ithaca College Park School of Communications. Prior to joining McDonalds in 1997, he worked for 11 years in Ernst & Youngs audit and mergers & acquisitions practices. What dont we know? Its been helpful for us just to keep people in the loop, informed, focused forward. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. If we further build out a hybrid delivery model, do we let others, perhaps, ride on our delivery platform? To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Our franchisees were under significant financial stress; there was a lot of anxiety. So, credit to the team for getting on that one early. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? McDonalds announced that its CEO, Steve Easterbrook, was being removed from his position due to breaking company guidelines regarding relationships with employees. Morgan developed her passion for global brands early in her career. Ukraine News. Under her guidance, Boeing reimagined their HR model and transformed talent development and mobility system wide. The importance of [showing up] every day. Manu Steijaert We have a few specific issues here and there. Something went wrong. Its got to be about the company and the organization. As Senior Executive Vice President of Strategic Initiatives, Kevin leads McDonalds Strategy team. Since joining McDonalds in 2012, Jenny has held a variety of roles related to restaurant and supply chain sustainability strategy and business integration. We can make a difference around being there for communities in crisis, from Ronald McDonalds House Charities to natural disasters. Please review the third-partys privacy policy, accessibility policy, and terms. One of our values is that we open our doors to everyone. Ben Houchen and Simon Clarke back Boris Johnson to be Prime Minister. Home; Categories. The following are edited excerpts of their conversation. As Global Chief Marketing Officer, Morgan Flatley leads the development and execution of bold marketing strategies to create stronger customer connections around the world. You never know exactly what youre going to get back from customers. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). Executive Vice President and Chief Customer Officer. But what so impressed me about him was that he was firmly focused on the future, on moving forward. In just four years, he had clearly made a mark. Im a Filet-O-Fish-no-tartar-double-ketchup guy. When you travel abroad, do you have any favorite international menu items? On occasion I will do a Quarter Pounder. He was responsible for 6,000 McDonalds restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. She and her husband, Brian, reside in the Chicago area. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. Chris Kempczinski: Yes, a couple of things come to mind. Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. We expect to roll out our loyalty program, called MyMcDonalds Rewards, in the US later this year and in all our major markets over the next couple of years. Born in 1968 in Cincinnati, Ohio He is a born leader who is multi-talented and come across to many of us as a charismatic leader who plays a major impact on the economic success of the Las Vegas Strip. Friday evening news briefing: Ukrainian flags raised in Kherson . "The kinds of people who come to our company are those who try to surpass the last guy," he said. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. CIO Fletcher Previn and his team compressed 10 years of strategy into 10 weeks of execution, reports Philip Delves Broughton. Leadership McDonald's adjusts to its new leadership New CEO Chris Kempczinski and Chairman Enrique Hernandez held a town hall meeting with employees Wednesday while the new U.S. leader meets with franchisees. In 2010, Jill became the Managing Director for our UK business and President, Northern Europe, sustaining strong performance across all metrics of our company, including a strengthened brand, a reinvigorated employee experience and double-digit sales growth, all while fostering successful franchisee performance and engagement. When you serve as many customers as we do, our customers are society. Regular chicken nugget or spicy?Ive always liked the regular. Ive taken different lessons from all the leaders Ive worked for and admired. Please email us at: More than 30,000 McDonalds locations around the world now offer delivery. And we were constantly pulse-checking our organization. Executive Vice President and President, International Operated Markets. By Philip Delves Broughton Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. Controller Group supporting key business initiatives and five years in the Corporate Controller Group in both external reporting and Europe management reporting roles where she was a 2001 McDonalds Presidents Award winner. Hed come to McDonalds in 2015 after holding top management positions at Kraft Foods and PepsiCo. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". If I could go back and do it again, I would be more overt in telling our story. She serves as a Non-Executive Director of InterContinental Hotels Group (IHG). Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. Its probably unlike any other industry out there. To me, there is nothing further from the truth than that. I think the important thing is dont try to stand out. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. I think weve done a pretty good job over the years of striking that balance. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? Another influence was Nelson Mandela. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. Now, we actually have to create some advantage there. McKinsey: McDonalds has fared better than many other restaurant chains during the pandemic, thanks to your investments in what you call the 3 Ds: delivery, drive-thru, and digital. Prior to, at Kellogg, Brian established the companys global Digital Marketing foundation, which allowed Kellogg to build relationships with consumers in a targeted and personalized way, including the creation of its loyalty program Kellogg Family Rewards. As you hear feedback, you need to pivot and respond appropriately. I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. feel-good moments for everyone. But then you do have the flexibility locally to add items that you think appeal to local tastes. anne boleyn ghost photo Chris Kempczinski, Mcdonald's Corp: Profile and Biography - Bloomberg Markets Live Now Bloomberg TV+ Bloomberg Studio 1.0: Katie Haun, Haun Ventures CEO & Founder Bloomberg Radio. Yahoo Finance says McDonald's sources said Kempczinski is a. Senior Vice President and Chief People Officer, IOM, Bethany Tate Cornell Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. Marion began her career with the McDonalds system in 1986 at HAVI where she managed transportation and logistics, environmental affairs, packaging R&D and procurement supporting McDonalds. Working closely with Brunswicks Abu Dhabi and Dubai offices, the Riyadh team advises clients across sectors on areas including financial situations, corporate positioning and issues management. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. Ians team ensures the optimal allocation of resources, and at the same time, effectively manages risk through strong controls and fiscal discipline. Response to Chris Hedges. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. In his first town hall as CEO, Chris was clear with his expectation that everyone personify the values of the company, recalls Kevin Ozan, CFO at McDonalds. When Ray Kroc structured McDonalds as a franchise business, the founding idea was to have a franchisee who lives in the community and who is going to be way better at managing the restaurant than some corporate stiff, thousands of miles away. So I wanted, right from the start, to emphasize and refresh the core values that define who we are as a company. Finally, I went to Duke and Im a big Duke basketball fan. Were going to make decisions with the long-term in mind. . They wantand expectMcDonalds to be a force for good. And under Mr. Kempczinskis leadership, McDonalds is committed to delivering on that expectationbeing defined not just by what they do, but how they do it. Please review the third-partys privacy policy, accessibility policy, and terms. Whats this we hear about changes to your iconic burgers? HACER Scholarships for Hispanic Students, Do Not Sell or Share My Personal Information. Chris Kempczinski: Its true; we get asked to speak out on almost any topic. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. As McDonalds Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the companys human resources operations around the world. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? After a dramatic drop in sales in the early days of COVID-19, McDonalds in September reported its greatest same-store sales gain in nearly a decade in the US market. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University. Ive always liked the regular. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . Were making sure that were continuing to offer a better experience on these than anybody else. And I feel good about what weve done. I have a rotation of lunch items. We think we have an obligation to speak out on those topics. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. We had the worst quarter in the history of McDonalds in the second quarter of last year. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Just hours after McDonald's had released what Kempczinski, 51, called possibly the "worst" quarterly results in the history of the companysales dropped 24% the CEO joined TIME for a video. We have a big advantage with 40,000 restaurants. Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. If its available, I like a blueberry muffin with that. In her prior role as Vice President of Center HR & People Experience - Emilee led the Corporate Functions HR Business Partner team, HR Operations, Reputation & Engagement, Workplace Solutions, Safety, Security & Intelligence, Change Management, and Aviation. As for anything outside of those topics, we want to be helpful, but its important to recognize that were in the business of selling burgers and fries. Where do we have an opportunity and a responsibility to make a contribution? A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. Everybody was willing to help you.What is something you learned early on that has carried with you into today? He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. She has also served as the US Global Womens Leadership Network Co-Vice Chair. And yet the menu varies from culture to culture, place to place. Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. If you would like information about this content we will be happy to work with you. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald Put simply, he is a leader who at his core cares a lot., Inside McDonalds, Mr. Kempczinski wasted no time reminding employees, franchisees and suppliers that their pride in McDonalds was rooted in the values on which the company was founded-and reiterating his personal commitment to those values. And I think were now at a place where weve caught up. Definitely one of the things thats gained focus is the need for communication. Executive vice president, growth initiatives Are there particular mentors or heroes whose words or examples have helped guide you this past year? That was the direction that I gave to the system. Youre going to love those grilled onions. McDonalds was also recognized in Fast Companys 2021 Brands That Matter and as one of the most relevant consumer brands. Chris is a proud alumnus of both Duke University and Harvard Business School. Morgan was named to the Forbes Worlds Most Influential CMOs list for two consecutive years, rising to #6 worldwide in 2021. And what are things that are best left to othersgovernments, other companies, or nonprofits? Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Its a great flavor improvement on our product. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. Heidi is a member of the Board of Directors for the Midtown Educational Foundation, Skills for Chicagolands Future, and the Human Resources Policy Association. Chris is a proud alumnus of both Duke University and Harvard Business School. Theres not one person. To manage that risk, though, you have to make sure your creative teams are nimble. We call them the three Ds: Drive Thru, delivery, digital. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. Her team also coordinates McDonalds environmental, social and governance (ESG) engagement and reporting. I think for us, to be honest, we just had to catch up. Prior to this role, he was Vice President of Operations in France, overseeing the creation of the Experience of the Future program, which is currently deployed in all McDonalds restaurants worldwide. Chris Kempczinski was enjoying a quiet moment at his home in Chicago last autumn when he received a call from Chair of the Board of McDonalds Corporation, Rick Hernandez. Weve seen our customer service scores go up across the globe. Essentially, its a new cooking procedure in the restaurants that allows us to cook a hotter, juicier burger every time. Do Not Sell or Share My Personal Information. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. In addition, Amy is licensed to practice law in Illinois. 2017 - 2022McDonald's. I had spent most of my career in packaged goods, so I had to learn a new industry. So, are there things we can do to speed up the Drive Thru? When COVID-19 struck, the first thing that we wanted to do was put some immediate liquidity into the system. In a recent interview with McKinseys Greg Kelly, Kempczinski discussed his tenure so far and what the next normal might look like for McDonalds. When I came to McDonalds, that was probably one of the biggest risks for me. Prior to joining McDonalds, Brian led enterprise technology teams at well-known brands and global businesses, including Kellogg Company, Mars, General Motors and Cardinal Health. Senior Vice President and Chief People Officer, IOM. It goes back to credibility. With a loyalty program, do we welcome other people to ride on the same loyalty chassis? Michael Grothaus is a novelist and author. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing?I get asked sometimes, What exactly do you do as CEO of McDonalds? It can seem as though the system runs itself. McDonald's new CEO Chris Kempczinski is reaching out to employees for feedback about the company. Reggie began his career at McDonalds in November 2020. Senior Vice President, Chief Communications Officer. During their undergraduate days at Duke, Mr. Kempczinski made no secret of admiring Coach K, aka Mike Krzyzewski, whose teams have won five national titles. And I might with that get either a cup of coffee or a small Diet Coke. Were going to be transparent with people. (201415), Senior vice president, US grocery I wanted to step back and just think about where we could actually make a difference. Chris Kempczinski. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. But the flip side is that theres also greater authenticity. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. Chris has more than 25 years of experience working in premier global consumer companies. Right now, if you look at where our franchisees are, I feel very good about their health. Partnering with stakeholders across the business and beyond, Jennys team serves as stewards of McDonalds global ESG commitments, which leverage the brands scale and presence in over 39,000 local communities worldwide to foster meaningful change at scale, while addressing some of the most pressing social and environmental challenges facing the world and the company today.
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